Not resolved
1.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Turnaround Time
Website
0 comments

"I placed an order for Polaris part #2879338 which specifically claimed on their website to include tools 2-6,8, & 10.When the kit arrived, the only tool i really wanted/needed was the only tool not included (tool 8).

Naturally, i called the company where i received help from a customer representative who informed me that my only option was to return the item because it was a MISPRINT ON THEIR END (how many companies demand their customer take the blame for something wrong on their end?). After asking to speak to her supervisor 6-7 times, finally she agreed to put me on hold. After over 15 minutes on hold, the supervisor picked up and after informing him that all I was asking for was the part I ordered, he began to raise his voice, told me numerous times to quit asking for a free part and wouldn't allow me to walk him through getting to the parts screen where i ordered the part from. After nearly 5 minutes of listening to "Alejandro" tell me I was wrong, that it wasn't listed in the ad (even though the earlier customer representative acknowledged that it was in fact listed), I was hung up on.

So, I called back once and my phone number was ignored. I called again and the woman customer representative picked up, told me her supervisor was too busy to discuss the order, and would call me back when he had a chance. I told her I would wait on hold until he was available. Low and behold, within one minute "Alejandro" picked up, with his voice raised, and was clearly worked up because he knew they were in the wrong.

This time, Alejandro was glad to look at the specific parts screen with me, but only because it had been edited to say that part number 8 was no longer included. After a few minutes more of me being told I was demanding a free part, I was hung up on for the second time. EASILY THE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED. All i asked for was the parts I purchased, instead I received a return label and an earful proclaiming I'm demanding free stuff.

All of this over a 20 dollar part.DISRESPECTFUL AND POOR EXCUSE FOR A BUSINESS MODEL."

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss not as described of polaris tool kit. 2wheelpros needs to have the product delivered according to poster's claims.

Other people also mentioned polaris tool kit in their reviews. You may find this information helpful for further shopping at 2wheelpros.

Had an Experience with 2wheelpros?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Kikker 5150 A dealers perspective Micks Customs Kikker 5150 "I am the owner of Micks Customs and ive been a Hardknock dealer since 2006. Kelly has ripped me and my customers off many times. Ive even defended him right..." Read more Carid - Waited a half year for Headlights - Now waiting three weeks for refund Carid "April 2017 I ordered some Spyder Headlights for my BMW project. Because there were two versions of this headlight (DS1/DS2) for my vehicle, I contacted them prior for a suggestion..." Read more 2wheelpros - Review in Equipment category from Collinsville, Mississippi 2wheelpros "This is a response to an email in which I accused them of harassment on the fifth response about a shipping issue this is a horrible thing to write to..." Read more Protuninglab - Faulty product, but customer liable for restocking/return fees Protuninglab "HID-02-AZ-B306-PBC-RFV-4D-A HID Xenon + 05-08 BMW E90 3 Series CCFL Angel Eye Projector Headlights - Black I purchased the above item and paid the additional money for the warning cancelers. Once..." Read more 24 Hour Wristbands - Lanyards are USELESS 24 Hour Wristbands "I ordered 500 lanyards for one of my good customers from them, and they SUCK! Within days of using them the logos rub off the fabric. Their response is "these..." Read more New Hulu Interface Is Horrible! Hulu "The new Hulu design on Roku is pretty bad. At first I thought I needed to reboot my unit. The layout seems convoluted, oversized and difficult to maneuver through. Your..." Read more Seniorpeoplemeet And Ourtime - Bad experiences Seniorpeoplemeet And Ourtime "Someone Hijacked my count All of my profile Identity profile was erased someone else's Profile picture was in my place and all my photos uploaded disappeared. I want answers to..." Read more Clay Cooley - Crooks Clay Cooley "I bought a car with them and they knew of my credit situation. I had a bankruptcy and they had the paperwork. They got me approved anyway, I signed for..." Read more