Latest review first
2wheelpros - Horrible
This company has the worst customer service I have ever encountered. They are very rude and degrading. Thy truly need customer service training. Check out their response to my email ....No, apparently no one here needs training. You just need some common sense. Go order wherever you like, you don't need to tell us, we can really care less about where you go order.
I ordered a part 10 days ago and still have not received it. I went on line and there was a box that I could check that read "Where is my order?" I clicked on that box and sent in my question. Here is what I received back, word for word: Hi, as our website clearly...Read more
One of the most unprofessional companies I have ever dealt with. I will take my business elsewhere! I placed an order for some BRP parts on a Sunday. A couple days later I checked the status and their site said it wasn't shipping until the end of the week. I sent them...Read more
I didn't like
This place has absolutely no idea about customer service I emailed and ordered to check on a order that I have placed. I sent them a picture that saying the item is on back order from manufacturer I received an email stating it was not on backorder and then it will be...Read more
This company could probably be a great company under different ownership. That being said the owner of this company talks to people like they are his enemies.also allows his employees to do the same .he says Everyone of his negative reviews is the customers...Read more
2wheelpros - Slowest parts order ever
I ordered a part on Saturday they didnt get it in a box until Friday of the following week. It will take them a week to put your parts in a box to ship. Don’t even waste you time calling them they don’t answer. Still waiting on part so I can’t say anything about the product.
This is exactly what "customer service" told me when my I was upset that they didn't ship some other way than USPS. Told me UPS is much more reliable. It took over 10 days to get to me by USPS. "One thing I can assure you off is that we don't need your advice. ......Read more
Ordered front brake lever for 1997 Triumph Trident 900. ORDER #10-823133-721727 I clicked on this description on their website, 2WheelPros.com. It was noted on their website diagram as "Part #10 on the FRONT BRAKE-MASTER CYLINDER assembly for 1997 Triumph Trident....Read more
I didn't like
- Sent wrong part then blamed me for their error
2wheelpros - Do not buy! Stick to others
Horrible customer service. The employees damaged the helmet and then claimed that I did it. I have opened a PayPal claim and am awaiting for a response.
2wheelpros - Awful customer service. Horrible shipping
I was asking for an estimated shipping time for a package that was ordered 6 days ago. The lady on the phone said it shipped yesterday so it should be picked up sometime today or tomorrow and to give it 24 hours before the tracking started. I questioned how she could say it was "shipped" if it was still there and her response was "I shouldn't have to explain our entire operation" I will never order from here again.
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